Please review the below Terms & Conditions when booking. If you would like additional information please call: +44 (0)1248 750 750 or alternatively e-mail our Reception office and we will reply by return if possible: firstname.lastname@example.org
Terms & Conditions
All rates are quoted per room per night and are inclusive of VAT.
Your card details will be used to guarantee your booking. No charges will be made unless specified or in the event of failure to comply with our cancellation policy.
Arrivals and Departures
Check-in is from 14.00
Guests are requested to vacate rooms by 11:00
Children and extra beds
- All children under 1 year stay free of charge when using existing beds.
- All children under 2 years stay free of charge for children's cots/cribs.
- All children from 3 to 12 years are charged GBP 25 per person per night for extra beds.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by directly with the hotel.
- The £25 supplement for a child’s bed is not calculated automatically in the total costs displayed and will have to be paid for separately during your stay.
For all bookings cancellations must be received by 2pm (14:00 hrs) the day prior to arrival.If you prefer to speak to a member of staff please call: +44 (0)1248 750 750 or alternatively e-mail our Reception office and we will reply by return if possible: email@example.com
You will be issued with a cancellation reference number which must be quoted in any future dealings related to your booking. Failure to comply with our cancellation policy will result in a charge equivalent to your stay (this also applies to rooms within group bookings).
Deposits are non-refundable.
You are recommended to have insurance to cover cancellation, curtailment or loss of baggage, personal effects and money.
Management reserve the right to charge in full for any items removed from the guest rooms without prior consent.
The Hotel is a completely non-smoking hotel. Failure to comply will result in a charge being made.
On-site car parking is complimentary however vehicles are left at the owner’s risk.
From 1st January 2014 you will have the option of using the spa facilities on the day of check out for a 50% discount, just £15 per person.
Please Note: Spa Treatments are restricted to persons over 16 years. Children under the age of 6 are not allowed in the Spa area. It is essential that all Treatments (including complimentary) are booked well in advance of arrival at the hotel.
No children under the age of 6 can use the pool. Children and teenagers from 6 to 16 years must be accompanied by an adult at all times and can only use the Swimming Pool between the hours of 9.00a.m & 11.00a.m and 3.00p.m and 5.00p.m.
Unfortunately we are unable to accept dogs in any area of the hotel other than guide dogs.